Terms and Conditions

Hello Muffin Company will provide high quality organic made to order baked goods in a timely manner as specified in the invoice or contract for the local Melbourne FL area. We appreciate your business and are honored that you have chosen us for your baked good needs. Regular orders will need 2-3 days advance notice and Custom Care Basket orders will need 5 days advance notice to allow for material ordering.  We guarantee that the flavors, size, and general design elements will be met as outlined. If you are not satisfied with our product(s) please let us know at the time you receive your order. Once your order is accepted, refunds will not be considered. 

Allergy Disclaimer

Please be aware that although we have strict processes in place to prevent cross-contact there is still a slight risk of the presence of any allergen.

Refund Policy

Hello Muffin Company will not offer refunds or exchanges for custom products that meet our quality standards once an order has been picked up/delivered and “Accepted” by you or another designated party. Additionally, under no circumstances will Hello Muffin Company provide a refund in excess of the cost of the order. All products are the responsibility of the customer once it leaves our possession. Refund requests due to decorating style, color shade or general decoration design will not be honored or considered. We only give refunds if the product does not meet the flavor, size, and general description detailed above.

Product flavor and texture is subjective. Refunds requested due to flavor or texture after product has been accepted and picked up will be at the sole discretion of Hello Muffin Company.  Hello Muffin Company may consider a store credit if the product is brought back to us and the quality of the product flavor or texture is determined not to meet our standards within 24 hours of your event. Please note, we do taste our product(s) to insure the highest quality. Quality determination is solely at the discretion of Hello Muffin Company. Our product(s) are baked from scratch with all organic / natural ingredients. Keep in mind, variety in temperature and humidity may impact the flavor, overall design, or texture of the product to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions.

Design Variations

Although we make every attempt to provide a consistent and exact replication of a product. It may not be possible to match flavor, color, and / or texture exactly, but will be as close as possible. The final product(s) may be subject to slight variations. 

Care and Handling

We are not responsible for any damage to the product(s) after pick-up or after the customer takes possession of product(s) once delivered. 

Deposits, Payments, Cancellations

There will be no credit given for orders cancelled inside of 24hrs of order pick up / delivery date. For cancellations with more than 24 hrs. of order pick-up / delivery date, credit may be given for a future order, less the fair market value of items that cannot be re-used.  This offer is subject to the date being available.

On custom / call-in orders, if full payment is not received by the due date, the order may be cancelled.

Online Privacy Policy Agreement

Hello Muffin Company LLC ( Hello Muffin Co.) values its users' privacy. This Privacy Policy ("Policy") will help you understand
how we collect and use personal information from those who visit our website or make use of our online facilities and
services, and what we will and will not do with the information we collect. Our Policy has been designed and created to ensure
those affiliated with Hello Muffin Company LLC of our commitment and realization of our obligation not only to meet, but to
exceed, most existing privacy standards.
We reserve the right to make changes to this Policy at any given time. If you want to make sure that you are up to date with
the latest changes, we advise you to frequently visit this page. If at any point in time Hello Muffin Company LLC decides to
make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this
information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the
option as to whether to permit the use of their information in this separate manner.
This Policy applies to Hello Muffin Company LLC, and it governs any and all data collection and usage by us. Through the use
of hellomuffinco.com, you are therefore consenting to the data collection procedures expressed in this Policy.
Please note that this Policy does not govern the collection and use of information by companies that Hello Muffin Company
LLC does not control, nor by individuals not employed or managed by us. If you visit a website that we mention or link to, be
sure to review its privacy policy before providing the site with information. It is highly recommended and suggested that you
review the privacy policies and statements of any website you choose to use or frequent to better understand the way in
which websites garner, make use of and share the information collected.
Specifically, this Policy will inform you of the following
1. What personally identifiable information is collected from you through our website;
2. Why we collect personally identifiable information and the legal basis for such collection;
3. How we use the collected information and with whom it may be shared;
4. What choices are available to you regarding the use of your data; and
5. The security procedures in place to protect the misuse of your information.
Information We Collect
It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we
reserve the right not to register you as a user or provide you with any products or services. This website collects various
types of information, such as:
· Voluntarily provided information which may include your name, address, email address, billing and/or credit card
information etc. which may be used when you purchase products and/or services and to deliver the services you have
requested.
· Information automatically collected when visiting our website, which may include cookies, third party tracking
technologies and server logs.
In addition, Hello Muffin Company LLC may have the occasion to collect non-personal anonymous demographic information,
such as age, gender, household income, political affiliation, race and religion, as well as the type of browser you are using, IP
address, or type of operating system, which will assist us in providing and maintaining superior quality service.
Hello Muffin Company LLCmay also deem it necessary, from time to time, to follow websites that our users may frequent to
gleam what types of services and products may be the most popular to customers or the general public.
Please rest assured that this site will only collect personal information that you knowingly and willingly provide to us by way of
surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose
for which it was requested, and any additional uses specifically provided for on this Policy.
Why We Collect Information and For How Long
We are collecting your data for several reasons:
· To better understand your needs and provide you with the services you have requested;
· To fulfill our legitimate interest in improving our services and products;
· To send you promotional emails containing information we think you may like when we have your consent to do so;
· To contact you to fill out surveys or participate in other types of market research, when we have your consent to do so;
· To customize our website according to your online behavior and personal preferences.
The data we collect from you will be stored for no longer than necessary. The length of time we retain said information will be
determined based upon the following criteria: the length of time your personal information remains relevant; the length of time
it is reasonable to keep records to demonstrate that we have fulfilled our duties and obligations; any limitation periods within
which claims might be made; any retention periods prescribed by law or recommended by regulators, professional bodies or
associations; the type of contract we have with you, the existence of your consent, and our legitimate interest in keeping such
information as stated in this Policy.
Use of Information Collected
Hello Muffin Company LLC does not now, nor will it in the future, sell, rent or lease any of its customer lists and/or names to
any third parties.
Hello Muffin Company LLC may collect and may make use of personal information to assist in the operation of our website
and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable
information as a means to keep you informed of other possible products and/or services that may be available to you from
hellomuffinco.com
Hello Muffin Company LLC may also be in contact with you with regards to completing surveys and/or research
questionnaires related to your opinion of current or potential future services that may be offered.
Hello Muffin Company LLCuses various third-party social media features including but not limited to Facebook and other
interactive programs. These may collect your IP address and require cookies to work properly.These services are governed
by the privacy policies of the providers and are not within Hello Muffin Company LLC's control.
Disclosure of Information
Hello Muffin Company LLC may not use or disclose the information provided by you except under the following
circumstances:
· as necessary to provide services or products you have ordered;
· in other ways described in this Policy or to which you have otherwise consented;
· in the aggregate with other information in such a way so that your identity cannot reasonably be determined;
· as required by law, or in response to a subpoena or search warrant;
· to outside auditors who have agreed to keep the information confidential;
· as necessary to enforce the Terms of Service;
· as necessary to maintain, safeguard and preserve all the rights and property of Hello Muffin Company LLC.
Non-Marketing Purposes
Hello Muffin Company LLC greatly respects your privacy. We do maintain and reserve the right to contact you if needed for
non-marketing purposes (such as bug alerts, security breaches, account issues, and/or changes in Hello Muffin Company
LLC products and services). In certain circumstances, we may use our website, newspapers, or other public means to post a
notice.
Children under the age of 13
Hello Muffin Company LLC's website is not directed to, and does not knowingly collect personal identifiable information from,
children under the age of thirteen (13). If it is determined that such information has been inadvertently collected on anyone
under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from
our system's database, or in the alternative, that verifiable parental consent is obtained for the use and storage of such
information. Anyone under the age of thirteen (13) must seek and obtain parent or guardian permission to use this website.
Unsubscribe or Opt-Out
All users and visitors to our website have the option to discontinue receiving communications from us by way of email or
newsletters. To discontinue or unsubscribe from our website please send an email that you wish to unsubscribe to
hellomuffinco@hellomuffinco.com. If you wish to unsubscribe or opt-out from any third-party websites, you must go to that
specific website to unsubscribe or opt-out. Hello Muffin Company LLC will continue to adhere to this Policy with respect to any
personal information previously collected.
Links to Other Websites
Our website does contain links to affiliate and other websites. Hello Muffin Company LLC does not claim nor accept
responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users
and visitors to be aware when they leave our website and to read the privacy statements of every website that collects
personally identifiable information. This Privacy Policy Agreement applies only and solely to the information collected by our
website.
Notice to European Union Users
Hello Muffin Company LLC's operations are located primarily in the United States. If you provide information to us, the
information will be transferred out of the European Union (EU) and sent to the United States. (The adequacy decision on the
EU-US Privacy became operational on August 1, 2016. This framework protects the fundamental rights of anyone in the EU
whose personal data is transferred to the United States for commercial purposes. It allows the free transfer of data to
companies that are certified in the US under the Privacy Shield.) By providing personal information to us, you are consenting
to its storage and use as described in this Policy.
Security
Hello Muffin Company LLC takes precautions to protect your information. When you submit sensitive information via the
website, your information is protected both online and offline. Wherever we collect sensitive information (e.g. credit card
information), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon
in the address bar and looking for "https" at the beginning of the address of the webpage.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only
employees who need the information to perform a specific job (for example, billing or customer service) are granted access to
personally identifiable information. The computers and servers in which we store personally identifiable information are kept in
a secure environment. This is all done to prevent any loss, misuse, unauthorized access, disclosure or modification of the
user's personal information under our control.
The company also uses Secure Socket Layer (SSL) for authentication and private communications to build users' trust and
confidence in the internet and website use by providing simple and secure access and communication of credit card and
personal information.
Acceptance of Terms
By using this website, you are hereby accepting the terms and conditions stipulated within the Privacy Policy Agreement. If
you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your
continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you
agree and acceptance of such changes.
How to Contact Us
If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to
contact us at the following email, telephone number or mailing address.
Email: hellomuffinco@hellomuffinco.com
Telephone Number: 3212198490
Mailing Address:
Hello Muffin Company LLC
Melbourne, Florida
32925